Terms And Conditions

Terms and conditions page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.
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Last updated: May 11th 2026

1. GENERAL CONDITIONS

ÉLARIS™ is an online jewelry brand specializing in Zodiac Birthstones and fashion jewelry accessories. By using our website, you confirm that you are at least the age of majority in your state, country, or region of residence, or that you have given consent for any minor dependents to use this website under your supervision.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting devices or systems. Credit card information is always encrypted during transmission over secure networks.

You agree not to:

  • reproduce, duplicate, copy, sell, or exploit any portion of our website without written permission
  • misuse our products or services
  • attempt unauthorized access to our systems
  • engage in fraudulent or abusive behavior toward ÉLARIS™ or its customers

Any breach of these Terms may result in immediate termination of access to our services.

 

2. PRODUCT INFORMATION & AVAILABILITY

ÉLARIS™ strives to present all products, images, descriptions, and specifications as accurately as possible. However, due to factors such as photography lighting, screen settings, manufacturing variations, and supplier updates, actual products may vary slightly from images shown on the website.

We reserve the right to:

  • modify or discontinue products without notice
  • adjust pricing at any time
  • limit product quantities
  • restrict sales to certain regions or individuals
  • refuse orders deemed suspicious or fraudulent

All product availability is subject to stock limitations.

ÉLARIS™ does not guarantee that all product descriptions, pricing, or website content will always be completely accurate, current, or error-free. In the event of an error involving pricing, descriptions, or availability, we reserve the right to correct the error and cancel or refuse any affected orders.

If payment has already been processed for a canceled order, a full refund will be issued to the original payment method.

3. ORDER ACCEPTANCE & PAYMENT

By placing an order through ÉLARIS™, you agree that:

  • all billing and shipping information provided is accurate and complete
  • you are authorized to use the selected payment method
  • your purchase complies with all applicable laws in your jurisdiction

Orders are considered accepted only after payment has been successfully processed and confirmation has been sent by email.

ÉLARIS™ reserves the right to:

  • cancel or refuse any order at our discretion
  • limit quantities purchased per customer or household
  • investigate suspicious transactions
  • request additional verification before processing orders

If we suspect fraudulent activity, unauthorized transactions, reseller abuse, or policy violations, we may cancel the order without prior notice.

4. SHIPPING POLICY

ÉLARIS™ ships internationally where available.

Shipping timeframes displayed on our website are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on:

  • shipping carrier delays
  • customs inspections
  • weather conditions
  • holidays
  • incorrect shipping information
  • local postal service disruptions

Once an order has been shipped, tracking details will be provided where available.

Customers are responsible for ensuring their shipping information is accurate before placing an order. ÉLARIS™ is not responsible for:

  • lost packages due to incorrect addresses
  • customs fees or import duties
  • carrier delays outside our control
  • stolen packages after confirmed delivery

If a package is returned due to incorrect address details or failed delivery attempts, additional shipping charges may apply for reshipment.

5. RETURNS, REFUNDS & EXCHANGES

ÉLARIS™ offers a 30-Day Return Policy on eligible products.

To qualify for a return:

  • the return request must be made within 30 days of delivery
  • items must remain unused and in original condition
  • products must not show signs of wear, damage, or misuse
  • original packaging should be included where possible

Certain items may not qualify for return due to hygiene, clearance, or promotional conditions.

Once a returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within a reasonable timeframe depending on your financial institution.

Shipping costs are non-refundable unless:

  • the product arrived damaged
  • the wrong item was shipped
  • the item is defective upon arrival

Cross Corner reserves the right to deny returns that do not meet our policy requirements.

To request a return or exchange, contact:
support@elarisstones.com

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Your message should include:

  • your full name
  • order number
  • clear photos of the issue
  • description of the problem

Cross Corner may offer:

  • replacement products
  • partial refunds
  • full refunds
  • store credit

depending on the nature of the issue.

We reserve the right to evaluate all claims before issuing compensation.

7. INTELLECTUAL PROPERTY RIGHTS

All content displayed on the ÉLARIS™ website, including but not limited to:

  • logos
  • branding
  • graphics
  • product images
  • videos
  • designs
  • written content
  • website layout

is the intellectual property of ÉLARIS™ and protected under applicable copyright and trademark laws.

You may not:

  • reproduce website content
  • copy product images
  • reuse branding elements
  • distribute our materials
  • use our intellectual property for commercial purposes

without prior written consent from ÉLARIS™

Unauthorized use may result in legal action.

8. THIRD-PARTY SERVICES & LINKS

Certain services or content available through ÉLARIS™ may include materials or tools provided by third parties.

We are not responsible for:

  • third-party websites
  • external payment providers
  • shipping carriers
  • linked content or advertisements

Your interactions with third-party services are governed by their own policies and terms.

Cross Corner shall not be held liable for damages arising from third-party services or transactions.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ÉLARIS™ shall not be liable for:

  • indirect damages
  • incidental damages
  • loss of profits
  • loss of data
  • emotional distress
  • business interruption
  • damages resulting from misuse of products

All products and services are provided “as is” and “as available” without warranties unless otherwise required by law.

Cross Corner does not guarantee uninterrupted, secure, or error-free operation of the website.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Cross Corner and its affiliates, employees, suppliers, and partners from any claims, liabilities, damages, expenses, or legal fees arising from:

  • your violation of these Terms
  • misuse of our website or products
  • fraudulent activity
  • violation of laws or third-party rights

11. PRIVACY & CUSTOMER INFORMATION

ÉLARIS™ respects your privacy and takes reasonable steps to protect your information.

Customer data may be collected for:

  • order processing
  • customer support
  • shipping fulfillment
  • marketing communications
  • website improvement

We do not sell personal information to third parties.

Information may be shared only where necessary with:

  • payment processors
  • shipping providers
  • fraud prevention services

By using our website, you consent to our collection and use of information as outlined in our Privacy Policy.

12. CHANGES TO THESE TERMS

Cross Corner reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon being posted on the website.

It is your responsibility to review these Terms periodically for updates.

Continued use of our website after modifications constitutes acceptance of the updated Terms.

13. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us:

ÉLARIS™
Email: support@elarisstones.com
Whatsapp: +61 0451 130 875

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