Shipping times vary depending on your location. Most orders are processed within 1–3 business days, with estimated delivery typically ranging between 7–14 business days.
Do you ship internationally?
Yes, Elaris offers worldwide shipping to most countries.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery status.
Are your necklaces waterproof?
Most of our pieces are designed for everyday wear and are made with durable materials. However, we recommend avoiding excessive exposure to water, chemicals, or harsh environments to maintain long-term quality.
Will the jewellery tarnish or fade?
Our jewellery is crafted using premium materials designed for durability and long-lasting wear. Proper care will help maintain the finish and appearance over time.
What materials are used (Including Gems) ?
Our collections primarily feature premium stainless steel, gold-plated finishes, and carefully selected materials designed for both style and durability.
The Gem Material is Zircon
Can I return my order?
Yes. We offer a 30-Day Return Policy on eligible items. Products must be unused and returned in their original condition.
What should I do if my item arrives damaged?
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number, and we will help resolve the issue as quickly as possible.
How can I contact customer support?
You can reach our support team anytime at:
support@elarisstones.com
We aim to respond as quickly as possible.
Are your pieces suitable for everyday wear?
Yes. Elaris pieces are designed to combine premium aesthetics with comfortable everyday wear, making them suitable for both casual and elevated styling.
