Shipping & Delivery Policy

Reliable worldwide shipping designed to get your order safely to your door.

At Elaris, we aim to provide a smooth and transparent delivery experience for every customer. 

Please review the information below regarding order processing, shipping timeframes, and delivery expectations.

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Last updated: 11th May 2026

1. order processing

All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or holidays may require additional processing time.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information where available.

2. shipping timeframes

Estimated delivery times may vary depending on your location and local shipping carrier.

Typical estimated shipping times:
 

United States

7-14 Business days
 

Canada, Europe

7-14 Business days
 

Australia, New Zealand

7-14 Business days
 

Central & South America

7-14 Business days
 

Asia

7-14 Business days
 

Africa

7-14 Business days

 

Please note that these are estimated delivery windows and are not guaranteed.

3. worldwide shipping

Elaris currently ships to most countries worldwide. Shipping availability may vary depending on local regulations and carrier limitations.

Customers are responsible for ensuring their shipping address is entered correctly at checkout.

4. tracking information

Tracking information will be provided once your order has been shipped. In some cases, tracking updates may take several days to appear depending on the carrier.

If you experience issues with tracking or delivery updates, please contact our support team for assistance.

5. delivery delays

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

  • customs processing
  • weather conditions
  • carrier disruptions
  • holidays
  • high shipping volumes
  • incorrect shipping information

Cross Corner is not responsible for delays caused by external shipping carriers or customs authorities.

6. lost or stolen packages

If your package appears lost or marked as delivered but cannot be located, please contact the shipping carrier first for additional information.
 

If you still require assistance, contact us at:
contact.crosscorner@gmail.com
 

We will do our best to help resolve the issue.

7. customs & import fees

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not controlled by Cross Corner.

8. contact us

If you have any questions regarding your order or delivery status, please contact our support team:
 

Email: support@elarisstones.com
Whatsapp: +61 0451 130 875

Thank you for shopping with Cross Corner.

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