Shipping & Delivery Policy

Reliable worldwide shipping designed to get your order safely to your door.

At Elaris, we aim to provide a smooth and transparent delivery experience for every customer. 

Please review the information below regarding order processing, shipping timeframes, and delivery expectations.

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Last updated: 11th May 2026

Shipping Timeframes

We proudly offer worldwide shipping.
 

Once your order has been processed and dispatched, estimated delivery times are:
 

Worldwide Delivery:
📦 7–14 Business Days
 

Please note that shipping times are estimates and may vary depending on your location, customs procedures, local postal services, weather conditions, and other factors beyond our control.

Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear after your package has been dispatched.

Customs & Import Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country's customs authority.

These fees, if applicable, are the responsibility of the customer.

Delayed Shipments

While we strive to meet all estimated delivery timeframes, delays can occasionally occur due to:

  • Customs inspections
  • Carrier delays
  • Severe weather conditions
  • Public holidays
  • High shipping volumes

If your order has not arrived within the expected timeframe, please contact our support team and we'll be happy to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ELARIS cannot be held responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address details.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photos so we can investigate and help resolve the issue.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our support team.

Email: support@elarisstones.com

Thank you for choosing ELARIS. We appreciate your trust and look forward to delivering timeless jewellery you'll love to wear. ✨

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