At Elaris, customer satisfaction is important to us.
 

If you are not completely satisfied with your purchase, we offer a 30-Day Return Policy on eligible items.

Return Eligibility

To qualify for a return:

• Items must be unused and in original condition
• Items must be returned within 30 days of delivery
• Products showing signs of wear, damage, or alteration may not qualify for a refund

Refund Processing

Once your return has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Please note that shipping costs are non-refundable unless the item arrives damaged, defective, or incorrect.
 

Exchanges

We currently do not offer exchanges. If you would like a different item, please place a new order after your original return has been processed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue

Our support team will work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
 

Contact

To start a return or refund request, contact:

support@elarisstones.com
 

We are committed to making the process as smooth and straightforward as possible.