Privacy policy

At ÉLARIS™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, stored, and protected when you visit or make a purchase from our website.
 

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
 

Throughout this policy, the terms “ÉLARIS™”, “we”, “us”, and “our” refer to ÉLARIS™ and its associated operations.

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Last Updated: 11th May 2026

1. information we collect

When you visit our website, place an order, subscribe to updates, or contact us, we may collect certain information from you.

Personal Information

This may include:

  • full name
  • billing address
  • shipping address
  • email address
  • phone number
  • payment information
  • order history

Payment information is processed securely through third-party payment providers and is not stored directly by ÉLARIS™.

Device & Usage Information

We may automatically collect information such as:

  • IP address
  • browser type
  • device information
  • operating system
  • time zone
  • pages viewed
  • products viewed
  • website interactions
  • referral websites

This information helps us improve website performance, user experience, and security.

 

2. how we use your information

ÉLARIS™ uses collected information to:

  • process and fulfill orders
  • provide shipping updates
  • communicate with customers
  • respond to customer service requests
  • improve our website and services
  • prevent fraud and unauthorized transactions
  • personalize shopping experiences
  • send marketing or promotional emails (where permitted)

We only collect information reasonably necessary for business operations.

3. payment processing

Payments made on ÉLARIS™ are securely processed through trusted third-party payment providers.

ÉLARIS™ does not store or directly access full credit card details.

Payment providers may collect and process your information according to their own privacy policies and security standards.

4. shipping & order fulfillment

To fulfill orders, certain customer information may be shared with:

  • shipping carriers
  • fulfillment providers
  • logistics partners

This information is used strictly for delivery and order processing purposes.

5. marketing communications

If you subscribe to our newsletter or promotional content, we may send:

  • product updates
  • promotional offers
  • collection launches
  • marketing emails

You may unsubscribe from marketing communications at any time by:

  • clicking the unsubscribe link in emails
  • contacting us directly

Even if you unsubscribe from marketing, we may still contact you regarding active orders or account-related matters.

6. cookies & tracking technologies

ÉLARIS™ uses cookies and similar technologies to improve user experience and website functionality.

Cookies may help us:

  • remember customer preferences
  • analyze website traffic
  • improve store performance
  • personalize content and advertisements

You may disable cookies through your browser settings, although certain parts of the website may not function properly afterward.

7. third-party services

Our website may use third-party tools and services, including:

  • payment processors
  • analytics services
  • advertising platforms
  • email marketing providers
  • shipping companies

These providers may collect information according to their own privacy policies.

ÉLARIS™ is not responsible for the privacy practices or content of third-party services or websites.

8. data security

ÉLARIS™ takes reasonable security measures to protect customer information against:

  • unauthorized access
  • misuse
  • disclosure
  • alteration
  • destruction

While we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage is completely secure.

By using our services, you acknowledge that information transmission over the internet carries inherent security risks.

9. customer rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • requesting access to your data
  • requesting corrections
  • requesting deletion of personal information
  • withdrawing marketing consent

To make a request regarding your information, contact us directly using the contact details below.

10. retention of information

We retain customer information only for as long as necessary to:

  • fulfill orders
  • comply with legal obligations
  • resolve disputes
  • enforce agreements
  • maintain business records

Information may be securely deleted when no longer required.

11. children’s privacy

ÉLARIS™ does not knowingly collect or solicit personal information from individuals under the age required by applicable laws.

If we become aware that personal information from a minor has been collected without proper consent, we will take steps to remove the information promptly.

12. changes to this privacy policy

ÉLARIS™ reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to the website.

We encourage customers to review this policy periodically for updates.

Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. contact information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

ÉLARIS™
Email: support@elarisstones.com
Phone: +61 0451 130 875

Thank you for trusting ÉLARIS™.

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