ÉLARIS™ Warranty Policy
At ÉLARIS™, we are committed to delivering jewellery designed with quality, elegance, and durability in mind. Every piece is carefully crafted to provide a luxurious experience you can wear confidently every day.
30 Day Warranty Coverage
We offer a 30-day warranty from the date your order is delivered.
This warranty covers:
• Manufacturing defects
• Faulty clasps or chains
• Broken components caused by production faults
• Significant plating defects upon arrival
What Is Not Covered
Our warranty does not cover:
• Accidental damage
• Improper use or storage
• Normal wear and tear
• Scratches or cosmetic damage from daily use
• Damage caused by water, chemicals, perfumes, or harsh cleaning products
• Lost or stolen items
Jewellery Care
To preserve the beauty and longevity of your ÉLARIS™ jewellery, we recommend:
• Avoid direct contact with water, lotions, perfumes, and chemicals
• Store jewellery in a dry, cool place
• Remove jewellery before exercise, swimming, or sleeping
• Gently clean using a soft cloth
How To Make A Warranty Claim
If you experience an issue with your order, please contact our support team within 30 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos showing the product concern
Once reviewed, our team will determine whether you qualify for:
• A replacement
• Store credit
• A refund (where applicable)
Contact Us
For warranty assistance, please contact:
support@elarisstones.com
We aim to respond to all enquiries within 24–48 business hours.
